Shipping & Life Care Instructions
SHIPPING
We use UPS & DHL for shipping. Once received, your order will be filled as quickly as possible. Please allow one day processing time. You can see your shipping rate options at checkout .ARTISANS OF IQ offers free shipping on all U.S. addresses except Puerto Rico, Hawaii & Alaska.
For second day and next day shipping, please order by noon the day before you need the order shipped. We will do our best to meet your deadlines and notify you as soon as possible of any delays. Orders placed on Friday after 12 noon will begin processing the following Monday. Transit times do not include Saturday, Sunday or Holidays. We cannot ship to PO Boxes. PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, as once the package is delivered we cannot be responsible for lost or stolen packages. ARTISANS OF IQ.COM is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with UPS & DHL. In the event that your package is lost or misplaced we will do our best to assist you. For Domestic packages you can also contact UPS to release only upon signature. In the event that the item (s) is pre-ordered please allow up to 2-3 weeks for your order to ship. All packages sent Via UPS & DHL will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped. International orders typically arrive within 8-10 business days depending on the shipping option you choose and the destination.
Sales tax is assessed by state guidelines
PREORDERS
Pre-ordered items are not immediately available for shipment. Please allow 12 days for delivery date. We will provide the best estimated delivery time for the item. We will update you as soon as your order has shipped, but please note, those dates are subject to change. If an order includes a pre-order item, products will be dispatched as they become available.
PACKING
Depending on the item you buy; your jewelry will be packaged in an IQ logo embroidered pouch or box. Handbags will be wrapped in a branded box or logo pouch. Both are perfect for gift giving!
PAYMENTS
We accept all major credit cards: Visa, MasterCard, and American Express as well as PayPal and Shopify Payments. Both options are secure. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).
LIFE CARE INSTRUCTIONS
JEWELRY
We create fun and artistic jewelry that is meant to be worn every single day, however, we recommend not to go swimming or shower with your jewelry. All our pieces are 18 kt gold plated on sterling silver and brass. Please keep in mind due to the frequency in wear your jewelry may tarnish more quickly than others. Clean your metal with a soft cloth after wear to avoid the buildup of skin oils, lotions, and other substances to make sure they stay in good condition.
Always keep your jewelry in your airtight pouch to last a lifetime.
We use heavy gold plating but after along time this plating may begin to fade.
We do offer a one-time-only complementary re-plate.
but any additional plating services will incur fees.
SILK SCARVES
Our silk scarves have been uniquely hand dyed with the highest quality of silk especially for you. If stained, hand wash or machine wash on low in cold water only, with a little mild soap. We recommend using ivory or hair shampoo and a small amount of conditioner to the final rinse for an extra silky feel. Our scarves are carefully dyed and well constructed. Line dry or flat dry only. Iron if needed under cool temperature only.
HANDBAGS
Your basket bag is meant to used everyday and can fit easily in your suitcase for travel. It has been carefully hand-crafted with attention to detail. Slight alterations do not compromise the aesthetics of the design which are normal. After you use your bag, store in its duster bag to protect it from the environment. If stained, damp a moist cloth in cold water and use mild soap, then brush gently only on straw and stained area or use steam to clean. Air dry naturally. For our Nolita bags It's recommended to not wet silk pompoms and keep them away from water as their natural dye can cause them to color transfer. Keep bag in the logo duster bag for storage, this will help maintain the handbags to last forever!
We promise you it's the perfect travel companion
for beach escapes and long exotic getaways.
