Customer Service & Life Care Instructions

SHIPPING
We use UPS & DHL for shipping. Once received, your order will be filled as quickly as possible. Please allow one day processing time. You can see your shipping rate options at checkout.
For second day and next day shipping, please order by noon the day before you need the order shipped. We will do our best to meet your deadlines and notify you as soon as possible of any delays.  
International orders typically arrive within 8-10 business days depending on the shipping option you choose and the destination.
Sales tax is assessed by state guidelines
PACKING
Depending on the item you buy; your jewelry will be packaged in an IQ logo embroidered pouch or box. Handbags will be wrapped in a branded box & logo pouch. Both are perfect for gift giving!
PAYMENTS
We accept all major credit cards: Visa, MasterCard, and American Express as well as PayPal and Shopify Payments.  Both options are secure. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).
RETURNS
Your satisfaction is very important to us. We will accept unworn items and returns postmarked within 14 days of receiving the shipment for credit only, less shipping costs. We do not accept returns after 14 days. All sales are final on discounted items. ARTISANS OF IQ reserve the right to deny unreasonable, returns and exchanges.
Return mailing address:
Attention ARTISANS OF IQ (Returns)
1767 Central Park Avenue, Suite 266,
Yonkers New York 10710
 
LIFE CARE INSTRUCTIONS
JEWELRY
We create fun and artistic jewelry that is meant to be worn every single day, however, we recommend not to go swimming or shower with your jewelry. All our pieces are 18kt gold plated on silver and brass. Please keep in mind due to the frequency in wear your jewelry may tarnish more quickly than others. Clean your metal with a soft cloth after wear to avoid the buildup of skin oils, lotions, and other substances to make sure they stay in good condition.
Always keep your jewelry in your airtight pouch to last a lifetime.
We use heavy gold plating but after time this plating may begin to fade. We do offer a one-time-only complementary re-plate. but any additional plating services will incur fees.
SILK SCARVES
Our silk scarves have been uniquely hand dyed with the highest quality of silk especially for you. If stained, hand wash or machine wash on low in cold water only, with a little mild soap. We recommend using ivory or hair shampoo and a small amount of conditioner to the final rinse for an extra silky feel. Our scarves do not bleed, they're carefully dyed and well constructed. Line dry or flat dry only. Iron if needed under cool temperature only.
HANDBAGS
Your straw bag has been carefully hand-crafted with attention to detail. Slight alterations do not compromise the aesthetics of the design which are normal. After you use your bag, store in its duster bag to protect it from the environment. If stained, damp a moist cloth in cold water and use mild soap, then brush gently only on straw and stained area or use steam to clean. Air dry naturally. It's recommended to not wet silk pompoms and keep them away from rain or water as their natural dye can cause them to bleed when wet. Prevent color transfer to your clothes by avoiding resting your bag against light colors. Keep in the logo duster bag for storage, this will help maintain the handbags to last forever!