Customer Care

 

 

SHIPPING

We use UPS & USPS for shipping. Once received, your order will be filled as quickly as possible. Please allow one day processing time. You can see your shipping rate options at checkout. For second day and next day shipping, please order by noon the day before you need the order shipped. We will do our best to meet your deadlines and notify you as soon as possible of any delays. 

International orders typically arrive within 8-10 business days depending on the shipping option you choose and the destination.

Sales tax is assessed by state guidelines

 

 

PACKING

Depending on the item you buy; your jewelry will be packaged in an IQ logo embroidered pouch or box. Handbags will be wrapped in branded box & logo pouch. Both are perfect for gift giving!

 

PAYMENTS

 

We accept all major credit cards (Visa, MasterCard and American Express) you can choose to run your transaction through PayPal or through Shopify Payments.  Both options are secure. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).

 

RETURNS

 

Your satisfaction is very important to us. We will accept unworn items and returns postmarked within 14 days of receiving shipment for credit only, less shipping costs. We do not accept returns after 14 days. All sales are final on discounted items. ARTISANS OF IQ reserve the right to deny unreasonable, returns and exchanges.

Return mailing address: Attention ARTISANS OF IQ (Returns) 1767 Central Park Avenue, Suite 266, Yonkers New York 10710

 

 

 

 

LIFE CARE INSTRUCTIONS

 

JEWELRY

 

We create fun and artistic jewelry that is meant to be worn every single day! Yet we recommend not to go swimming or shower with your jewelry. Clean your metal with a soft cloth after wear to avoid the buildup of skin oils, lotions and other substances to make sure they stay in good condition.

Always keep your jewelry in your pouch to last a life time.  

 

SILK SCARVES

 

Our silk scarves have been uniquely hand dyed with the highest quality of silk especially for you. If stained hand wash or machine wash on low in cold water only, with a little mild soap, use ivory or hair shampoo & a bit conditioner to the final rinse for extra silky feel. Our scarves do not bleed, they're carefully dyed and well constructed. Line dry or flat dry only. Iron if needed under cool temperature only.

 

HANDBAGS

 

Your silk and straw bag have been carefully hand constructed with lots of attention to detail. If stained damp a moist cloth in cold water and use mild soap, then brush gently only on straw and stained area or use steam to clean. Air dry naturally. Do not wet silk pompoms as their natural dye can cause them to bleed when wet. Keep in the logo duster bag for storage, this will maintain hand bags beautiful and last forever!