Refund Policy

Your satisfaction is very important to us. We will accept unworn items and returns postmarked within 14 days of receiving the shipment for a full refund, less shipping costs. Due to the artisans time consuming work and craftmanship all Bags that are handmade to order (preordered) on our site are not refundable, we will issue you credit to purchase another item in our site. We do not accept returns after 14 days. All sales are final on discounted items. ARTISANS OF IQ reserve the right to deny unreasonable, returns and exchanges. Orders shipped outside of the Continental U.S. are final sale. A refund will be issued within 5-7 business days from the date your return is received. You will receive an email confirmation once the return has been processed. Please note it may take a few additional business days to see the credit post depending on your bank or financial institution. Please add your order number on the box for returns.

Return mailing address:

Attention ARTISANS OF IQ (Returns) 1767 Central Park Avenue, Suite 266, Yonkers New York 10710